FAQS

*Delivery Time is 4-6 weeks (Updated April 4, 2019)

Contact us ASAP by email sales@nonamehockey.co to modify or cancel an order.

Please note that once an order has begun processing or has shipped, the order is no longer editable.

Free Shipping (Continental United States only) , Canada and Mexico.

Orders that qualify for this free shipping offer can only be delivered to locations in the Continental United States. (Sorry, but this offer is not for customers in Alaska, Hawaii, Puerto Rico, U.S.V.I. etc.) 

When you place an order, you will receive a shipping tracking number when your order has been shipped. You will be able to track your package on the FEDEX , Canada Post or USPS Web sites.

We accept may international orders. International customers, please visit www.nonamehockey.co for shipping rates. To determine shipping of your order on www.nonamehockey.co, simply enter Postal Code in checkout and click on the calculate shipping button. If your country is not listed in our list or you have questions about shipping, please Email sales@nonamehocekey.co. There might be an additional shipping charge depending on the order. Please indicate your postal code and items you wish to order for a more accurate quote when emailing.

Please use this website for international tracking

https://www.17track.net/en

Click the “Account” link and then “My Account” at the top right hand side of our site to check your orders status.

Contact us by email sales@nonamehockey.co to modify or cancel an order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

Sign in to your account by clicking the “Account” link and then “My Account” at the top right hand side of our site to track your order.

Click the “Account” link and then “My Account” at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.

Click the “Account” link and then “My Account” at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

Junior Warranty Duration: 60 day limited warranty from date of delivery. No Name Hockey will provide a one-time replacement of your composite stick IF BROKEN DUE TO A MANUFACTURING DEFECT within 60 days from the date of delivery. Please contact us at responsible for additional shipping charges.

Senior / Intermediate Warranty Duration: 30 day limited warranty from date of delivery. No Name Hockey will provide a one-time replacement of your composite stick IF BROKEN DUE TO A MANUFACTURING DEFECT within 30 days from the date of delivery. Please contact us at 

If your stick breaks within the warranty period please email us at sales@nonamehockey.co

Please Include Info Below:

- Order Number

- Pictures of the broken stick (Full view, close up view of broken area, and spec plate where the curve and flex number is)

We will review your info and photos and contact you.