FAQS

• Usually takes 4-6 weeks from order date for player sticks and 8-10 weeks for goal sticks. This time frame does include shipping time, once you receive tracking info, give 48 hours for tracking to update, once tracking updates - you should receive your order within 2-3 business days depending on location.

• Contact us ASAP by email sales@nonamehockey.co to modify or cancel an order. Please note that once a custom stick is in the queue, the custom stick is no longer editable or refundable.

We accept may international orders. International customers, please visit www.nonamehockey.co for shipping rates. To determine shipping of your order on www.nonamehockey.co, simply enter Postal Code in checkout and click on the calculate shipping button. If your country is not listed in our list or you have questions about shipping, please Email sales@nonamehocekey.co. There might be an additional shipping charge depending on the order. Please indicate your postal code and items you wish to order for a more accurate quote when emailing.

Click the “Account” link and then “My Account” at the top right hand side of our site to check your orders status.

Contact us by email sales@nonamehockey.co to modify or cancel an order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

Once you receive tracking info, give 48 hours for tracking to update, once tracking updates - you should receive your order within 2-3 business days depending on location.

Click the “Account” link and then “My Account” at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.

Click the “Account” link and then “My Account” at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

Junior Warranty Duration: 60 day limited warranty from date of delivery. No Name Hockey will provide a one-time replacement of your composite stick IF BROKEN DUE TO A MANUFACTURING DEFECT within 60 days from the date of delivery. Please contact us at responsible for additional shipping charges.

Senior / Intermediate Warranty Duration: 30 day limited warranty from date of delivery. No Name Hockey will provide a one-time replacement of your composite stick IF BROKEN DUE TO A MANUFACTURING DEFECT within 30 days from the date of delivery. Please contact us at 

If your stick breaks within the warranty period please email us at sales@nonamehockey.co

Please Include Info Below:

- Order Number

- Pictures of the broken stick (Full view, close up view of broken area, and spec plate where the curve and flex number is)

We will review your info and photos and contact you.