$10 Off Your First Order
FAQS
Find answers to our most frequently asked questions below. If you can't find what you're looking for please contact us below and we'll get in touch with 24 hours.
CUSTOM STICK ORDERS
Contact us ASAP by email sales@nonamehockey.co to modify or cancel an order.
Please note that once a custom stick is in the queue, the custom stick is no longer editable or refundable.
8-10 weeks from order date for player sticks and 10-12 weeks for goal sticks. This time frame does include shipping time, once you receive tracking info, give 48 hours for tracking to update, once tracking updates - you should receive your order within 4-5 business days depending on location.
Warranty begins upon arrival of your stick.
WARRANTY
Junior Warranty Duration: 60 day limited warranty from date of delivery. No Name Hockey will provide a one-time replacement of your composite stick IF BROKEN DUE TO A MANUFACTURING DEFECT within 60 days from the date of delivery. Fill Out Warranty Claim Form Here. Customer is responsible for additional shipping charges.
Senior / Intermediate Warranty Duration: 30 day limited warranty from date of delivery. No Name Hockey will provide a one-time replacement of your composite stick IF BROKEN DUE TO A MANUFACTURING DEFECT within 30 days from the date of delivery. Fill Out Warranty Claim Form Here . Customer is responsible for additional shipping charges.
Warranty begins upon arrival of your stick.
MY ORDER
Contact us by email sales@nonamehockey.co to modify or cancel an order. Please note that once an order has been placed in the order queue - the order is no longer editable or refundable.
Contact us by email sales@nonamehockey.co after theres been no shipping updates for 4 business days.
Contact us by email sales@nonamehockey.co and let us know about the missing item. Please note some items may ship separately like custom sticks and in stock items.
Contact us by email sales@nonamehockey.co and let us know the error, Please provide a few pictures to help us fix ASAP.
SHIPPING
For Canada Customers - No Duties Or Tariffs Due At Delivery
For USA Customers - May Be Duties Or Tariffs Due At Delivery
We ship to most provinces, territories and states in North America. To determine shipping of your order on www.nonamehockey.co, simply enter Postal Code in checkout and click on the calculate shipping button. If your location is not listed in our list or you have questions about shipping.
Please Email sales@nonamehockey.co. There might be an additional shipping charge depending on the order. Please indicate your postal code and items you wish to order for a more accurate quote when emailing.
May Be VAT or Duties Due At Delivery
Use Checkout To Get International Shipping Quote
For International Orders- Either Fedex or UPS
Once you receive tracking info, give 48 hours for tracking to update, once tracking updates - you should receive your order within 4-5 business days depending on location.
For USA Orders - We Ship UPS or DHL
For Canada- We use GLS Canada, Purolator, Canpar or UPS Depending on location.
For International Order - Either Fedex or UPS
Do You Have Any Question?
If you do not find the answer to your question in our FAQ, you can send us a message by filling out the form below and we'll get in touch with 24 hours.