FAQ
MY ORDER
Contact us by email sales@nonamehockey.coto modify or cancel an order. Please note that once an order has been placed in the order queue - the order is no longer editable or refundable.
Contact us by email sales@nonamehockey.co after theres been no shipping updates for 4 business days.
Contact us by email sales@nonamehockey.co and let us know about the missing item. Please note some items may ship separately like custom sticks and in stock items.
Contact us by email sales@nonamehockey.co and let us know the error, Please provide a few pictures to help us fix ASAP.
CUSTOM STICK ORDERS
Contact us ASAP by email sales@nonamehockey.co to modify or cancel an order.
Please note that once a custom stick is in the queue, the custom stick is no longer editable or refundable.
8-10 weeks from order date for player sticks and 10-12 weeks for goal sticks. This time frame does include shipping time, once you receive tracking info, give 48 hours for tracking to update, once tracking updates - you should receive your order within 4-5 business days depending on location.
Warranty begins upon arrival of your stick.
SHIPPING
We ship to most provinces, territories and states in North America. To determine shipping of your order on www.nonamehockey.co, simply enter Postal Code in checkout and click on the calculate shipping button. If your location is not listed in our list or you have questions about shipping, Please Email sales@nonamehockey.co. There might be an additional shipping charge depending on the order. Please indicate your postal code and items you wish to order for a more accurate quote when emailing.
Use this text to answer questions in as much detail as possible for your customers.
Once you receive tracking info, give 48 hours for tracking to update, once tracking updates - you should receive your order within 4-5 business days depending on location.
We either use Canada Post, USPS or UPS depending on location.
WARRANTY
Junior Warranty Duration: 60 day limited warranty from date of delivery. No Name Hockey will provide a one-time replacement of your composite stick IF BROKEN DUE TO A MANUFACTURING DEFECT within 60 days from the date of delivery. Fill Out Warranty Claim Form Here. Customer is responsible for additional shipping charges.
Senior / Intermediate Warranty Duration: 30 day limited warranty from date of delivery. No Name Hockey will provide a one-time replacement of your composite stick IF BROKEN DUE TO A MANUFACTURING DEFECT within 30 days from the date of delivery. Fill Out Warranty Claim Form Here . Customer is responsible for additional shipping charges.
Warranty begins upon arrival of your stick.
