CUSTOM STICK ORDERS
6-8 weeks from order date for player sticks and 8-10 weeks for goal sticks. This time frame does include shipping time, once you receive tracking info, give 48 hours for tracking to update, once tracking updates - you should receive your order within 4-5 business days depending on location.
Contact us ASAP by email sales@nonamehockey.co to modify or cancel an order.
Please note that once a custom stick is in the queue, the custom stick is no longer editable or refundable.
Shipping
We ship to most provinces, territories and states in North America. To determine shipping of your order on www.nonamehockey.co, simply enter Postal Code in checkout and click on the calculate shipping button. If your location is not listed in our list or you have questions about shipping, Please Email sales@nonamehockey.co. There might be an additional shipping charge depending on the order. Please indicate your postal code and items you wish to order for a more accurate quote when emailing.
We accept may international orders. International customers, please visit www.nonamehockey.cofor shipping rates. To determine shipping of your order on www.nonamehockey.co, simply enter Postal Code in checkout and click on the calculate shipping button. If your country is not listed in our list or you have questions about shipping, Please Email sales@nonamehockey.co. There might be an additional shipping charge depending on the order. Please indicate your postal code and items you wish to order for a more accurate quote when emailing.
Once you receive tracking info, give 48 hours for tracking to update, once tracking updates - you should receive your order within 4-5 business days depending on location.
My ORDER
Contact us by email sales@nonamehockey.co to modify or cancel an order. Please note that once an order has been placed in the order queue - the order is no longer editable or refundable.
Contact us by email sales@nonamehockey.co after theres been no shipping updates for 4 business days.
Contact us by email sales@nonamehockey.co and let us know about the missing item. Please note some items may ship separately like custom sticks and in stock items.
Contact us by email sales@nonamehockey.co and let us know the error, Please provide a few pictures to help us fix ASAP.
WARRANTY
Junior Warranty Duration: 60 day limited warranty from date of delivery. No Name Hockey will provide a one-time replacement of your composite stick IF BROKEN DUE TO A MANUFACTURING DEFECT within 60 days from the date of delivery. Please contact us at sales@nonamehockey.co. Customer is responsible for additional shipping charges.
If your stick breaks within the warranty period please email us at sales@nonamehockey.co
Please Include Info Below:
- Order Number
- 3 Pictures of the broken stick (Full view, close up view of broken area, and spec plate where the curve and flex number is)
We will review your info and photos and contact you asap.
Senior / Intermediate Warranty Duration: 30 day limited warranty from date of delivery. No Name Hockey will provide a one-time replacement of your composite stick IF BROKEN DUE TO A MANUFACTURING DEFECT within 30 days from the date of delivery. Please contact us at sales@nonamehockey.co . Customer is responsible for additional shipping charges.
If your stick breaks within the warranty period please email us at sales@nonamehockey.co
Please Include Info Below:
- Order Number
- 3 Pictures of the broken stick (Full view, close up view of broken area, and spec plate where the curve and flex number is)
We will review your info and photos and contact you asap.
If your stick breaks within the warranty period please email us at sales@nonamehockey.co
Please Include Info Below:
- Order Number
- Pictures of the broken stick (Full view, close up view of broken area, and spec plate where the curve and flex number is)
We will review your info and photos and contact you asap.